Terms and Conditions

1. Who we are

YoClad ("we", "YoClad") is an online store selling cases for phones, tablets and earphones. By accessing or buying through this site, you accept the terms and conditions described on this page. If you do not agree with any of these terms, please do not use the site.

2. Orders and availability

All orders are subject to item availability. We reserve the right to refuse or cancel an order at any time — for example, in case of a pricing error, lack of stock or suspected fraud — always informing you by email and issuing a refund if you have already paid.

3. Prices and payment

Prices shown on the site include VAT at the applicable rate and are expressed in euros (€). They may not include customs or import duties applicable to orders outside the European Union, which are the customer's responsibility.

Payments are processed through a certified payment processor. We do not store your card details on our servers.

4. Shipping

We ship to several countries. Shipping times and costs are shown before you confirm your purchase. For more details, contact us through the Contact page.

5. Returns and right of withdrawal

If you bought as a consumer within the European Union, you have the right to return your order within 14 days of receipt, without needing to give a reason. We apply the same period to customers outside the EU, for simplicity. To start a return, contact us through the Contact page.

6. Intellectual property

All content on this site — including text, images, logos and design — is the property of YoClad or its licensors, and is protected by copyright. You may not reproduce, distribute or use this content without prior written permission.

7. Limitation of liability

We do our best to ensure the information on the site is accurate and up to date, but we do not guarantee it is free of errors. To the extent permitted by law, YoClad is not liable for indirect damages resulting from use of the site, except where required by applicable consumer protection law.

8. Dispute resolution

If you have a complaint, please contact us first through our Contact page — we'll be happy to resolve the issue directly. If you are a consumer resident in the European Union, you can also use the European Online Dispute Resolution platform, available at ec.europa.eu/consumers/odr.

9. Changes to these terms

We may update these terms periodically to reflect legal changes or changes to how the site works. The version in effect is always the one published on this page, with the last-updated date shown at the top.

10. Contact

For any question about these terms, contact us at yocladstore@gmail.com.